How does ONDEK ensure the quality of its Pro Performance Coaches?

The quality of ONDEKs Coaches is very important to us. Our coaches have extensive experience in addition to earning a degree in their respective field(s). Extending beyond our coaches specialized training and academic qualifications, ONDEK also requires every coach to pass a background check, ensuring that ONDEK provides the best experience for anyone participating in our coaching plans.

Can I feel comfortable paying with ONDEK??

We process all payments via Stripe, a payment provider that is completely encrypted, safe and secure. Stripe offers an SSL-encrypted, PCI-compliant system which is trusted by companies worldwide. Security is one of the biggest considerations in everything we do. If you have any questions, or encounter any is-sues, please feel free to contact us at any time.

ONDEK's 100% Money-Back Guarantee and Refund Policy?

We are so confident in the quality of our coaches that we stand behind them with our 100% money-back guarantee. If you are unhappy, for any reason, we will allow you to select another Pro Performance Coach. If you do not find a coach that meets your needs then we will issue a full refund.

How do I select a Pro Performance Coach?

After creating an account and downloading the mobile application, you will gain access to our network of Pro Performance Coaches.
If you are looking for the perfect coach to help you reach your goals, here is a list of helpful tips for you to find your best match:

Experience:

Look for a coach who has possibly achieved some of the goals you are striving for in your career. Also, while all of our Pro Performance Coaches are trained to work with any athlete, maybe there is something specific about their background that really stands out to you. Maybe it is where they are from, went to col-lege or what they’ve accomplished. No matter what, you can’t go wrong because they are all great!

Specialties:

Again, while all of our Pro Performance Coaches can work with any athlete in his/her sport, some coaches have specific training and experience in certain sports. This may give them a little more insight into some of the technical aspects of your sport, which can be beneficial in certain circumstances; however, all of our coaches will be able to provide the direction you need, as well as assisting you in making the necessary adjustments for any transition to the next level of performance. It is extremely important to us for you to achieve well balanced living.

Reviews:

Our Pro Performance Coaches work will accrue reviews over time. This can be valuable for some athletes, parents and coaches when selecting a coach to support you. It may be a way of capturing some insights in to the personality of the coach that appeals to you and your style. Again, no matter what, you can not go wrong because they are all incredible people and coaches.

Budget:

ONDEK has provided you the opportunity to select a Pro Performance Coach one time with the ability to continue using them as needed for competition or any challenge you are facing. If you would like to select a different coach every time you use ONDEK, you have the flexibility to do so. Our hope is for you to find a perfect match and then lock into a monthly coaching plan. Our Pro Performance Coaches have a limited number of athletes they can work with at a time, so the sooner you select one the better. Basically, it is a first come, first serve approach in gaining access to the expertise of our coaches. Feeling comfortable with the coach you choose is essential to building a long term relationship that is grounded in trust. If, for some reason, you aren’t 100% satisfied with your coach, our ONDEK Support Team will be happy to work with you to match you with another coach who is a better fit if you are having difficulty selecting one. This system is one way of ensuring a high quality coaching relationship, so you receive the best service possible.

How can I securely connect with a Pro Performance Coach before selecting for hire?

ONDEK provides several features for you to connect with our support team, which will answer any ques-tions you may have in finding the best match. If necessary, we can connect you with the Pro Performance Coach, so you can safely message them with your questions. The coach’s responses will be sent to your inbox with the ability to message the coach back.

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